A: Pharmable is a private consultation service led by a qualified, GPhC accredited Prescribing Pharmacist. We provide expert medical advice, minor ailment assessments, and prescriptions (where appropriate) via video consultations.

A: No. The video call is made through the browser of your computer, tablet or smartphone, without the need to install any software or app.

A: Our consultants are certified and accredited by the General Pharmaceutical Council, with years of experience in managing minor ailments and general health conditions.

Our Clinicians registered with DrOnline are handpicked , and appropriately certified by the General Medical Council. Please see the Meet the Team section on the website to read our individual doctors biographies.

A: A: Online video consultations can be a great option if you’re dealing with common, non-emergency health issues that don’t require in-person exams or lab tests. It’s perfect for health concerns such as minor illnesses, cold and flu symptoms, mild skin conditions, or prescription renewals for ongoing medications.

However, there are some important situations where online consultations might not be the best fit. If you’re experiencing severe symptoms, like intense abdominal pain or trouble breathing, you should seek immediate, in-person medical attention, as these could indicate a serious emergency.

If you need lab tests, imaging studies like X-rays, or a referral to a specialist such as a gastroenterologist or dermatologist, this service may not be suitable for you. 

If you’re pregnant or dealing with certain conditions like cuts that might need stitches, a visit to a physical clinic would be more suitable.

It’s important to know that we are not able to prescribe certain medications. This includes controlled medications such as Methylphenidate or Amfetamines. We are also unable to prescribe new mental health medications for nerve pain treatments such as Gabapentin.

So, if your health concerns align with what our online care can treat, and you don’t need any of the medications or services that are excluded, then virtual care could be a convenient and effective option for you.

A: Our video consultations are conducted via a secure and encrypted platform that ensures your privacy and confidentiality. Before your appointment, you’ll receive a secure link via email with a password required to enter. You will be able to join the consultation on your browser (mobile or desktop). Please make sure you are in a private and quiet space during the consultation to ensure a smooth and confidential experience.

A: You can book an appointment via our online booking system. Simply fill in the Pre-consultation Screening Form. If you are eligible, you will be taken to a page to select a meeting method and time slot that suits you, then complete the payment to confirm your appointment.

A: A: The consultant will send the e-prescription to you or send it through a secure mail to your chosen pharmacy after the consultation. Please be aware you may not be guaranteed a prescription. The consultant will determine if a prescription is suitable for your condition based on your consultation. 

A: No, we do not record consultations to ensure patient confidentiality.

A: You can send an email to your consultant with follow-up questions at no additional cost for up to 7 days after the video visit.

A: Yes, cancellations made at least 4 hours before the appointment are eligible for a full refund. However, cancellations made less than 4 hours before the scheduled time will not be refunded.

A: If you miss your appointment without prior cancellation, your payment will not be refunded.

A: It depends on your health insurance provider and policy terms. Some private health insurance plans may cover online pharmacist consultations, while others may only reimburse fees for GP or specialist visits. You should check with your insurance provider to see if pharmacist consultations are covered. 

We do not process insurance claims directly, but we can provide a payment receipt or invoice to support your claim.